Star Looks By Diva has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. 

Star Looks By Diva accepts most credit and debit cards, including Visa, Mastercard, Switch and Delta. We operate a sophisticated on-line processing system via Paypal, one of the world's largest credit card processing companies.
If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency. 

We also offer an alternative method of payment by cheque. In this case the order will only be processed once the funds have been cleared by our bank. If you are paying by cheque please allow 10-14 days for clearance of the cheque.  If you are paying by paypal e-cheque please allow 5-9 days for clearance of the funds.

Should there be an error in the description or price of goods in the catalogue, starlooksbydiva.com reserves the right to supply goods at the correct price.

Delivery

UK Orders
Up to £40    - £2.95
Up to £100  - £4.95
Over £100   - £6.95

European Orders (including Ireland)
Up to £250.00 - £  6.50
Up to £500.00 - £12.50
Over £500       - £19.50

Rest of the World
Up to £250.00 - £13.50
Up to £500.00 - £20.00
Over £500       - £35.50

UK orders will be sent by 1st Class mail, Courier or Registered (Next Day Delivery - UK only).  Some will need to be signed for.

All items are packed and despatched within 72 hours, subject to stock. 

Although we carry most items, overwhelming demand can deplete supplies and re-ordering can incur a longer waiting period. In these cases customers will be notified by email or phone call.

Cheques, including PayPal e-cheques and postal orders are also accepted. Simply send us your order in writing, with a cheque or postal order for the goods + postage, made payable to:
Divas Jewellery , 3 Station Road, Reedham Norfolk NR13 3TA.

Overseas orders are placed at the customers risk.  Star looks By Diva will not accept responsibility for overseas orders lost in transit. 

Star Looks by Diva will not accept responsibility for order lost in transit when delivery is requested to a business address.

Most items are held in stock and will be despatched to you within 3 working days from receiving your order and full payment. Star Looks By Diva do not dispatch orders to PO Boxes under any circumstances. If you are resident in the UK or Ireland and have not received your goods within 7 days of placing an order, please contact us immediately on 07702 562830. All overseas orders please allow up to 28 days for delivery. If your order goes missing in transit, we will send you a MISSING ORDER DECLARATION FORM which you must fill in and return to us. This allows us to escalate our enquiry with the Royal Mail Service. Following the outcome of our enquiries a refund or replacement may be issued at the discretion of Star Looks By Diva.

If your product is damaged in transit, please contact us immediately on 07702 562830 and return the product to us at : Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA. We will replace the item free of charge and take your case up with the Royal Mail.  

We know of no documented case of credit card fraud using our shopping system over the internet. This is because:
1. When you place your order our secure server software encrypts all your personal information - including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet.
2. At no time are your details held in clear text on any website.
3. And no one sees your credit card number - not even us!
4. All discounts are applied at the checkout. 

See Returns Policy below.

Just write to us at sales@starlooksbydiva.co.uk or you can call us on 07702 562 830 (International +44 7702 562 830) or write to: Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA.

Starlooksbydiva.co.uk endeavours to supply the highest quality goods and service and operates a simple returns policy.

For health and hygiene reasons, no refunds are available on pierced earrings or navel jewellery. All piercing posts are sterling silver and nickel free. However, this cannot be said with any certainty for Vintage Jewellery due to its age and unknown origin. All Rings and Sale Jewellery are also non-refundable.

Otherwise, we offer a 7-Day "No Quibble Guarantee". If any item is not to your liking, simply return it to us at: Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods purchased. This can be redeemed at any time over the following three months, simply by quoting the number on your credit note at checkout.  Any queries can be answered by calling us on 07702 562 380.

When returning goods, it will speed up the process enormously if you remember to include your name/address, and where possible, your order number. Any items returned should not have been used or worn and must be in the original packaging.

Please send items back via recorded delivery for your own proof of delivery, as the Company cannot take responsibility for items lost in transit.

Please note that Star Looks By Diva will not be responsible for any costs incurred to return items. The postage cost and transaction fees such as those charged by PayPal and other service providers incurred as part of the original transaction are not refundable plus you will incur a handling/restocking fee of 10% of the value of the item. Once we receive the goods, we will then refund your card, exchange the items or issue the credit note as appropriate. Refunds after 7 days from the date of dispatch are at the discretion of Star Looks By Diva.

By placing an order, you agree to the terms above. Your statutory rights are not affected.