Terms & Conditions

Terms & Conditions

 


Descriptions & Photography

Star Looks By Diva has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate colour options. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. 

Payment Options

Star Looks By Diva accepts most credit and debit cards, including Visa, Mastercard, Switch and Delta. We operate a sophisticated on-line processing system via Paypal, one of the world's largest credit card processing companies.
If you are shopping outside the UK, your credit card company will automatically convert the transaction to your local currency. 

We also offer an alternative method of payment by cheque. In this case the order will only be processed once the funds have been cleared by our bank. If you are paying by cheque please allow 10-14 days for clearance of the cheque.  If you are paying by paypal e-cheque please allow 5-9 days for clearance of the funds.

Should there be an error in the description or price of goods in the catalogue, starlooksbydiva.com reserves the right to supply goods at the correct price.

Delivery

 

 

 

UK Orders
Up to £40    - £2.95
Up to £100  - £4.95
Over £100   - £6.95

European Orders (including Ireland)
Up to £250.00 - £  6.50
Up to £500.00 - £12.50
Over £500       - £19.50

Rest of the World
Up to £250.00 - £13.50
Up to £500.00 - £20.00
Over £500       - £35.50

UK orders will be sent by 1st Class mail, Courier or Registered (Next Day Delivery - UK only).  Some will need to be signed for.

All items are packed and despatched within 72 hours, subject to stock. 

Although we carry most items, overwhelming demand can deplete supplies and re-ordering can incur a longer waiting period. In these cases customers will be notified by email or phone call.

Cheques, including PayPal e-cheques and postal orders are also accepted. Simply send us your order in writing, with a cheque or postal order for the goods + postage, made payable to:
Divas Jewellery , 3 Station Road, Reedham Norfolk NR13 3TA.

Overseas orders are placed at the customers risk.  Star looks By Diva will not accept responsibility for overseas orders lost in transit. 

Star Looks by Diva will not accept responsibility for order lost in transit when delivery is requested to a business address.

 

 

When Can You Expect Your Order?

Most items are held in stock and will be despatched to you within 3 working days from receiving your order and full payment. Star Looks By Diva do not dispatch orders to PO Boxes under any circumstances. If you are resident in the UK or Ireland and have not received your goods within 7 days of placing an order, please contact us immediately on 07702 562830. All overseas orders please allow up to 28 days for delivery. If your order goes missing in transit, we will send you a MISSING ORDER DECLARATION FORM which you must fill in and return to us. This allows us to escalate our enquiry with the Royal Mail Service. Following the outcome of our enquiries a refund or replacement may be issued at the discretion of Star Looks By Diva.

 

Damaged Goods

If your product is damaged in transit, please contact us immediately on 07702 562830 and return the product to us at : Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA. We will replace the item free of charge and take your case up with the Royal Mail.  

Payment Is As Secure As 1-2-3

We know of no documented case of credit card fraud using our shopping system over the internet. This is because:
1. When you place your order our secure server software encrypts all your personal information - including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet.
2. At no time are your details held in clear text on any website.
3. And no one sees your credit card number - not even us!
4. All discounts are applied at the checkout. 

Guarantee

See Returns Policy below.

Reaching Us

Just write to us at sales@starlooksbydiva.co.uk or you can call us on 07702 562 830 (International +44 7702 562 830) or write to: Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA.

Privacy Policy

 

Star Looks By Diva is committed to protecting your privacy.

Our policy is complaint with the Data Protection Acts of 1984 and 1998 and we do not disclose any customer information to third parties other than for delivery purposes. 

We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.

We do not sell, loan or trade your personal information to any third party for marketing purposes.

We collect your contact details (name, address, telephone number and email address) so that we can contact you if there are any problems with your order or to respond to any queries. 

We monitor usage of our website and customer traffic patterns to help us to develop our online shop and improve our service for our customers.

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. Like most websites, Star Looks By Diva use cookies to track usage patterns on our site and to keep track of the content of your shopping basket. However our cookies do not track any personally indentifying information. Most browsers allow you to turn off the cookies function.

Occasionally, we may email you with details of special offers and new products. Any and all emails of this type will provide you with details of how to opt out of receiving this information and you can opt out at any time by emailing us  and stating that you wish to unsubscribe from all mailings.

 

 

 

If you have any questions regarding our privacy policy please contact us 

 

Returns Policy

Starlooksbydiva.co.uk endeavours to supply the highest quality goods and service and operates a simple returns policy.

For health and hygiene reasons, no refunds are available on pierced earrings or navel jewellery. All piercing posts are sterling silver and nickel free. However, this cannot be said with any certainty for Vintage Jewellery due to its age and unknown origin. All Rings an
d Sale Jewellery are also non-refundable.

Otherwise, we offer a 7-Day "No Quibble Guarantee". If any item is not to your liking, simply return it to us at: Star Looks By Diva, 3 Station Road, Reedham Norfolk NR13 3TA. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods purchased. This can be redeemed at any time over the following three months, simply by quoting the number on your credit note at checkout.  Any queries can be answered by calling us on 07702 562 380.

When returning goods, it will speed up the process enormously if you remember to include your name/address, and where possible, your order number. Any items returned should not have been used or worn and must be in the original packaging.

Please send items back via recorded delivery for your own proof of delivery, as the Company cannot take responsibility for items lost in transit.

Please note that Star Looks By Diva will not be responsible for any costs incurred to return items. The postage cost and transaction fees such as those charged by PayPal and other service providers incurred as part of the original transaction are not refundable plus you will incur a handling/restocking fee of 10% of the value of the item. Once we receive the goods, we will then refund your card, exchange the items or issue the credit note as appropriate. Refunds after 7 days from the date of dispatch are at the discretion of Star Looks By Diva.

By placing an order, you agree to the terms above. Your statutory rights are not affected.

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